How do I return Items
UK Returns
We are pleased to offer a no quibble 28 day returns guarantee for any reason for a refund.
Please note: any garments received that have names written in the labels or have stickers on the carriers will not be accepted for return.
Returns for Registered Customers (Orders placed whilst being logged into an account)
Step 1 — Sign In
Log in to your account here:
Step 2 — Find Your Order
Go to My Orders (/sales/order/history/)
Select the order that contains the item you want to return
Step 3 — Start a Return
- Click Return
- Select the item(s) you want to return
- Choose a return reason and type in the quantity you want to return
- Add optional comments if needed
Step 4 — Submit Your Return
Review the details and click Submit
Note down your Return # - you must enclose your Return # number in the parcel, or your original order number or account reference in the parcel.
Step 5 — Generate your Return Label ( UK Customers only)
If you are in the UK, follow this link to generate your free Royal Mail returns label: https://www.royalmail.com/track-my-return#/
Step 6 — Send Your Return
UK customers can either print the Royal Mail label and attach it to the parcel or take the parcel to your local Post Office along with the downloaded pdf, for posting.
Non-UK can choose to return it via their preferred shipping method.
Drop off your parcel.
You will receive email updates as your return progresses.
Returns for Guest Customers (customers who checked out without logging into an account)
Step 1 — Look Up Your Order
Go to the Guest Order Lookup page here
Step 2 — Enter Your Order Details
Provide:
- Order ID (from your order confirmation email) number only, do not include #
- Billing Last Name
- Email address or Postcode you used at checkout
Click Continue
Step 3 — Start a Return
- Click Return
- Select the item(s) you want to return
- Choose a return reason and type in the quantity you want to return
- Add optional comments if needed
Step 4 — Submit Your Return
Review the details and click Submit
Note down your Return # - you must enclose your Return # number in the parcel, or your original order number.
Step 5 — Generate your Return Label ( UK Customers only)
If you are in the UK, follow this link to generate your free Royal Mail returns label: https://www.royalmail.com/track-my-return#/
Step 6 — Send Your Return
UK customers can either print the Royal Mail label and attach it to the parcel or take the parcel to your local Post Office along with the downloaded pdf, for posting.
Non-UK can choose to return it via their preferred shipping method.
Drop off your parcel.
You will receive email updates as your return progresses.
You will receive an email confirming the return as pending.
Helpful Return Tips
- Keep your proof of postage until your return is complete
- Returns must be submitted within 28 days of receiving your order.
- Items must be returned in original condition, unless faulty
- Refunds are processed within 14 days after we receive your return
Please be aware that the platter tutu FPC26008B-DBL is excluded from free returns due to the dimensions.
Return address for customers outside of the EU:
Dance Direct, Returns, Harlequin House, Forde Court, Forde Road, Newton Abbot, TQ12 4BT, United Kingdom
International Returns
Parcels returned from outside the UK must be clearly marked on the box as "Goods being returned to the UK".
Any customs fees incurred by Dance Direct due to a package not being clearly identified will be passed on to the customer and deducted from the corresponding credit.
Please contact your local customs authority to claim a refund of any customs fees paid if you are returning items for a refund.
Returns address for customers in the EU: More information can be found here
https://www.dancedirect.eu/returns
IDS BV, Looyenbeemd 10, 5652 BH Eindhoven, Netherlands
All our garments must be checked before use, with the understanding that we do not accept returns of worn garments, unless a defect has become apparent quickly after initial wear.
All returned items unless faulty must be in a resaleable condition including the garment bags, packaging and accessories
Information to provide for returns:
You can return eligible items for a refund within 45 days.
Your return will be processed within 14 days of receipt of the package.
Please ensure you provide your order number with your returned items.
All returned items, unless defective, must be in resalable condition, including garment bags, packaging, and accessories.
We advise all customers to return items with tracked delivery and obtain proof of postage as the parcel is your responsibility until it reaches us.
Items eligible for returns:
Unwanted products in new, unworn condition with tags still attached and unmarked/unlabelled original packaging.
Tights, underwear and foot accessories in their original, sealed, and unopened packaging.
CDs and DVDs in their original sealed packaging.
Not eligible for return:
Any product that is returned with writing in the label, on the carrier or has had stickers attached to the carrier.
Non-regular stock items such as items being delivered from a third-party partner and made-to-order or custom items.
Hats, wigs, hair accessories, masks, and foot accessories.
Underwear with the hygiene sticker not intact or labels removed. This includes bras, bra straps, briefs, body tights, undergarments/liners, dance supports/dance belts, socks.
Toiletries including makeup and brushes that are unsealed after delivery.
Items without accessories included.
Worn or washed items. This is due to hygiene reasons.
Items returned outside of our 45 days returns policy.
Please note that returned items may take up to 14 days to process once we receive them.
Incorrect and defective items
If you have received an incorrect or defective item, please contact us before returning the item.
Please email us photos of the item you received in error or the faulty item to hello@dancedirect.com along with your account reference, order number and the incorrect or faulty item code. We will then arrange for replacements to be sent to you and advise you on how to proceed with the incorrect or faulty item.