Do I need to pay for my return?

Returns costs are not covered by IDS.

We advise you send returns on a tracked service and retain the tracking information/receipt for your own records.

Unfortunately we do not have the facility to know if a return has been received back until it has been opened and the paperwork processed. Your tracking will confirm when it was delivered to our warehouse.

If you have received a faulty or incorrect item, please contact our customer service team at info@ids.co.uk before returning anything as a return may not be necessary once we have seen a photo of the wrong or faulty goods.

When returning items, please ensure they are in their original resaleable condition with unmarked packaging, unworn, and with all tags attached. Please see our returns information for our full returns policy. We reserve the right to refuse returns that do not meet these criteria.

Items where names have been written on labels or carrier packaging, or with name stickers attached to the carrier not be accepted and returned to you at your cost.

Please note that we are unable to offer exchanges. If you require a different size or item, please place a new order and return the original item for a refund.

Once we receive your return, please allow up to 28 days for your refund to be processed. Refunds will be issued to the original payment method used for the purchase.

If you have any further questions about our returns policy, please do not hesitate to contact our customer service team on +44 1626 363 232 or info@ids.co.uk