I have received a wrong item, what do I do?

We’re sorry to hear that you’ve received an incorrect item, and we’ll do our best to resolve the issue as quickly as possible.

Please email us at customerservices@ids.co.uk with:

• Clear photos showing the item you received and its label showing the item code
• Your account reference and order number
• The item code of the product you should have received

Once we’ve received this information, our team will review the details and advise you on the next steps.