---
title: What is your returns policy?
description: IDS Returns
---
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1. [Customer Information Portal](https://info.ids.co.uk/info-portal?hsLang=en-gb)
2. [Returns](https://info.ids.co.uk/info-portal/returns?hsLang=en-gb)
# What is your returns policy?
**UK Returns**
We are pleased to offer a no quibble 28 day returns guarantee for any reason for a refund.
**Please note: any garments received that have names written in the labels or have stickers on the carriers will not be accepted for return.**
**Step 1 — Sign In**
Log in to your account [here](https://www.ids.co.uk/customer/account/login):
**Step 2 — Find Your Order**
1. Go to [**My Orders**](https://www.ids.co.uk/sales/order/history/)
2. Select the order that contains the item you want to return
**Step 3 — Start a Return**
1. Click Return
2. Select the item(s) you want to return
3. Choose a **return reason and type in the quantity you want to return**
4. Add optional comments if needed - please utilise the comment field to indicate how you would like your refund processed **(IDS credit / refunded to original payment method)**.
- *Please note, we cannot reply to notes sent. Please contact the customer support team via email info@ids.co.uk with any correspondence.*
**Step 4 — Submit Your Return**
Review the details and click **Submit**
**Note down your Return # - you must enclose your Return # number in the parcel, or your original order number. Without this, we may not be able to process your refund.**
**Step 5 — Send Your Return**
You will receive email updates as your return progresses.
You will receive an email confirming the return as **pending.**
**Helpful Return Tips**
Keep your **proof of postage** until your return is complete
Returns must be submitted within **28 days** of receiving your order.
Items must be returned in **original condition,** unless faulty
Refunds are processed within **28 days** after we receive your return
**International Returns (Excluding EU)**
Parcels returned from outside the UK must be clearly marked on the box as "Goods being returned to the UK".
Any customs fees incurred by IDS due to a package not being clearly identified will be passed on to the customer and deducted from the corresponding credit.
**Please contact your local customs authority to claim a refund of any customs fees paid if you are returning items for a refund.**
**Return address:**
International Dance Supplies, Harlequin House, Forde Court, Forde Road, Newton Abbot, TQ12 4BT, United Kingdom
All our garments must be checked before use, with the understanding that we do not accept returns of worn garments, unless a defect has become apparent quickly after initial wear.
**Information to provide for returns:**
You can return eligible items for a refund within 45 days.
Your return will be processed within 28 days of receipt of the package.
Please ensure you provide your order number with your returned items.
All returned items, unless defective, must be in resalable condition, including garment bags, packaging, and accessories.
We advise all customers to return items with tracked delivery and obtain proof of postage as the parcel is your responsibility until it reaches us.
**Items eligible for returns:**
Unwanted products in new, unworn condition with tags still attached and unmarked/unlabelled original packaging.
Tights, underwear and foot accessories in their original, sealed, and unopened packaging.
CDs and DVDs in their original sealed packaging.
**Not eligible for return:**
Any product that is returned with writing in the label, on the carrier or has had stickers attached to the carrier.
Non-regular stock items such as items being delivered from a third-party partner and made-to-order or custom items.
Hats, wigs, hair accessories, masks, and foot accessories.
Underwear with the hygiene sticker not intact or labels removed. This includes bras, bra straps, briefs, body tights, undergarments/liners, dance supports/dance belts, socks.
Toiletries including makeup and brushes that are unsealed after delivery.
Items without accessories included.
Worn or washed items. This is due to hygiene reasons.
Items returned outside of our 45 days returns policy.
***Please note that returned items may take up to 28 days to process once we receive them.***
***We do not have the facility to know when a return has been received at the warehouse until it has been opened and processed. We advise all customers to keep receipts with return tracking details for reference.***
**Incorrect and defective items**
If you have received an incorrect or defective item, please contact us before returning the item.
- [FAQs](https://info.ids.co.uk/info-portal/faqs?hsLang=en-gb)
- [Returns](https://info.ids.co.uk/info-portal/returns?hsLang=en-gb)
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