When will my return be processed?

When you initiate a return with our company, we understand that you are eager to receive your refund or exchange as soon as possible. Here are some important points to keep in mind regarding the processing of your return:

1. Return shipping time: Once you have shipped your return back to us, it may take some time for the package to reach our warehouse. This shipping time can vary depending on your location and the shipping method used. We recommend keeping your tracking information in case there are any problems. IDS will not be responsible for any returns lost in transit.

2. Inspection and processing: Once your return has been received at our warehouse, our team will carefully inspect the items to ensure that they meet our return policy guidelines. This process can take up to 28 days, especially during peak return periods.

3. Refund processing: After the inspection is complete and your return is approved, we will process your refund. Refunds typically take 3-5 business days to appear in your account.

4. Please ensure returns are received with appropriate order information/returns form completed to avoid any delay in processing your credit/refund.

We understand that waiting for a return to be processed can be frustrating, and we appreciate your patience. especially during busier periods. Please be assured that we are working diligently to complete the process as quickly as possible.

If you have any further questions about the status of your return, please feel free to reach out to our customer support team for assistance. Thank you for choosing IDS, and we appreciate your understanding.