I have received a faulty item, what do I do?

If you have received a faulty item, please contact us first before returning the item.

Please e-mail us photos of the item you have received clearly showing the fault to info@ids.co.uk along with your account reference, order number and item code of the incorrect or faulty item.

We will then arrange for replacements to be sent and will advise what to do with the incorrect or faulty item.